Operational Improvement

For most mid-market companies, pricing problems aren’t caused by bad pricing decisions. They’re caused by the absence of a pricing process and the slow erosion that follows when pricing is held constant while every other variable in the business changes. The companies that leave the most money on the table aren’t the ones that set […]

When margin starts compressing, the instinct is to look at the org chart. Headcount is visible, controllable, and produces an immediate P&L effect. But in most mid-market companies, the actual cause of margin erosion is structural, and it has nothing to do with how many people are on payroll. Structural margin problems live in three